The VCE Vision™ plug-in for ServiceNow Configuration Management was developed by VCE to enable flexible capture of Vblock information into a ServiceNow CMDB. It is intended to help joint VCE and ServiceNow customers populate their CMDB with relevant Vblock configuration information. The integration is packaged as a zip file that includes a set of ServiceNow update sets, an install guide, configuration file examples, ServiceNow MID-server scripts, and SerrviceNow pages. The CMDB load can be invoked by way of a ServiceNow administration page. At invocation, the code establishes sessions with VCE Vision, crawls the Vblock configuration, and maps then loads the data to the CMDB based on extensible configuration settings.
This integration provides the following features/benefits:
- Developed according to ServiceNow best practices,
- Takes full advantage of the Service MID-Server architecture
- Easy to install
- Easy to configure to adapt to custom ServiceNow schema designs
VCE Vision™ Plug-In For ServiceNow Configuration Management supports the following versions of ServiceNow:
- ServiceNow Calgary version
The connector has been tested to work with the following versions of VCE Vision™ Intelligent Operations:
- 2.1.x versions
- 2.5.x versions
This connector is available for download free of charge and is provided as-is. This offering is NOT included as part of the VCE Support experience, meaning that customers are not entitled to contact VCE Support for assistance on issues related to this connector. For customers that desire to purchase a production level support offering for the VCE Vision(TM) plug-in for ServiceNow Configuration Management, please contact our partner Avnet at email@example.com. This offering is available directly from Avnet. Please work with Avnet on pricing and customizing a support contract that meets your specific requirements.
If you would like to engage VCE Professional Services to install this connector, review the available service offerings and detailed deliverables for the ServiceNow connector. Contact your local VCE representative for pricing and delivery availability. VCE Support is not provided with the VCE installation. Support is available from our partner Avnet listed above.
Customers, developers, and other users of this solution are also encouraged to submit questions and feedback below.