ABOUT VCE SEAMLESS SUPPORT

VCE provides customers and VCE partner organizations with a seamless support experience that encompasses all aspects of integrated Vblock™ Infrastructure Platforms, dramatically simplifying the support process. Our industry-leading and unique support experience is founded on state-of-the-art support and collaboration technologies, expertly trained people in all aspects of the Vblock platform, and proven processes that proactively identify and rapidly resolve problems.

Each VCE support engineer has extensive training and a specialization in virtualization, networking, computing, and storage technologies, which help drive faster resolution of any support issues. VCE support engineers are backed by the engineering resources at Cisco, EMC, and VMware, each joining in expediting problem resolution for more difficult cases. In addition, if a part is determined to be at the root cause of the issue, VCE personnel can ensure a replacement is delivered within agreed-upon service-level objectives.

VCE Seamless Support offers end-to-end technical support to optimize Vblock platforms. The VCE single support portal, VCEConnect, enables access to fast technical assistance and response. By opening a service request on VCEConnect, customer information is immediately routed to a technical support expert who acts as the single point of contact for each support case. That support expert owns the case until it is resolved, regardless of the root cause of the issue.

VCE Seamless Support is available 24/7 worldwide, so no matter where customers are located, they can be confident that they will receive consistent, reliable, expert support.

For more information, view the VCE Seamless Support Overview