SUPPORT

VCE™ Support maximizes the value of customer investment in VCE Systems with an integrated support portfolio that increases system availability, reliability, and productivity. VCE Support ensures

  • Coordination of technical support resources spanning all aspects of VCE Systems, including components from Cisco, EMC, and VMware
  • Access to experts trained in all aspects of VCE Systems
  • State-of-the-art support technologies and proven collaboration processes that proactively identify and rapidly resolve problems

What are the levels of VCE Support?

Customers can choose a range of support options to match their business objectives, specific VCE converged infrastructure systems, and preferred support experience.

For Blocks and Racks

  • VCE Core Support: A foundational, integrated support level that comes standard with all Vblock® Systems, VxBlock™ Systems and VxRack™ Systems
  • VCE Plus Support: An enhanced, higher-touch support option with proactive optimization deliverables
  • VCE Premier Support: The most customer-centric, strategic support relationship to maintain a holistic view of the environment and ensure the best experience

For Appliances

  • VCE Appliance Support: A highly convenient, cost-effective, and seamless support experience tailored for the VCE VxRail™ Appliance

What are the key benefits of VCE Support?

There are four key benefits of VCE Support:

  • Speed time-to-value—Through the right guidance, technology best practices, and strategic support
  • Improve operational efficiency—Through a range of proactive, preventive support capabilities, and deep technical expertise
  • Increase overall satisfaction—With seamless, single-call support to maximize uptime and minimize business disruption
  • Reduce risk and complexity—Supported by vital visibility and insight into timely, relevant information, and with fast resolution of any potential issues

How do I order support for my VCE Systems?

Please work with your VCE sales or partner sales representative to purchase VCE Support.

Will I be able to buy VCE Support from my partner?

Yes. VCE Support is available for purchase through partners. Please work with your VCE sales representative or partner sales representative.

Give us your Feedback About VCE Support

Contact VCE at moreinfo@vce.com to learn more
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