ABOUT VCE™ SUPPORT
The advanced converged infrastructure of Vblock® Systems offers unmatched simplicity, efficiency, flexibility, and business agility. In addition to being engineered, manufactured, managed, and sustained as one, Vblock Systems are also supported as one through world-class VCE™ Support.
A Customer Advocate assists you in navigating needed support across the entire converged infrastructure environment. With ready access to Cisco, EMC, and VMware support organizations—and direct escalation to their engineering teams—VCE delivers a unique, seamless support experience.
The process is further streamlined and enhanced with the help of the sophisticated automated collection and analysis of real-time diagnostic data from across Vblock System components. This information—together with our single point of accountability—ensures you of industry-leading support that identifies and rapidly resolves issues, speeding adoption, reducing risk, and maximizing your ROI.
Choose from three levels of support to select the one that best aligns with your business outcomes and application requirements:
VCE Core Support: A foundational, integrated support level that comes standard with all Vblock Systems and includes initial implementation and ongoing, highly responsive support.
VCE Plus Support: An enhanced, higher-touch support option with proactive optimization deliverables across your Vblock Systems installed base.
VCE Premier Support: The most customer-centric, strategic support relationship to maintain a holistic view of your converged infrastructure environment and ensure the best experience.