VCE™ Support complements the strategy of deploying a converged infrastructure solution with a support experience that dramatically simplifies the support process, while proactively identifying and resolving issues. VCE Support maximizes the value of customer investment in Vblock™ Systems with an integrated support portfolio that increases system availability, reliability, and productivity.
VCE Support ensures the coordination of technical support resources spanning all aspects of Vblock Systems, including the proper functioning and integration of components from Cisco, EMC, and VMware.
VCE Support leverages the people, processes, and technology best practices from across this ecosystem to simplify and streamline the support process. Customers are assured that a comprehensive portfolio comprises VCE Support services, from professional services to customer support.
The VCE Support portfolio provides customers with the flexibility to choose the level of support that best aligns with their business objectives.
VCE Core Support: A foundational, integrated level of support that is standard on all Vblock Systems.
VCE Plus Support: An enhanced, higher-touch support option with proactive deliverables and capabilities across the Vblock System installed base.
VCE Premier Support: A customer-centric, strategic support relationship for the installed base of Vblock Systems.
For more information, view the VCE Support Overview.