VCE Managed Services provide complete, ITIL-based management services for Vblock Systems, with a focus on cloud operations and administration. These globally available services deliver robust SLAs with process-driven IT service management and optimization. VCE becomes what is essentially an embedded, specialized team to manage customers’ Vblock System environments. This allows customers to focus on their business, rather than the daily IT challenges, knowing their converged infrastructure is running optimally.
VCE Residency Service
VCE Residency Service helps bridge the knowledge gap by providing highly skilled administrators to assist with management of Vblock Systems at the customer site. A VCE resident is focused on customer-specific needs and can provide day-to-day technical support, specific operational advice, and improved management of Vblock Systems.
VCE Cloud Managed Services
VCE Cloud Managed Services provide remote, ITIL-based 24X7 operational managed services to help customers achieve maximum business value from their Vblock Systems. Options range from basic system monitoring and operations to virtual machine deployment, virtual operating system management, and management of specific applications such VMware Horizon View (VDI).
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